Refund policy

Return, Refund & Exchange Policy

Last Updated: 9 October 2026

At FABHASH, we carefully inspect our products before dispatch. However, if you receive an incorrect or damaged product, we will assist you in accordance with this policy.

By placing an order with FABHASH, you agree to the terms mentioned below.

1. Returns

FABHASH accepts returns only in the following situations:

You received a product different from the product ordered.
You received a product that is torn, damaged, defective, or has a manufacturing defect at the time of delivery.

Returns are not accepted for change of mind, dislike of colour/design, fit preference, or incorrect size selection.

Where applicable, statutory consumer rights under Indian law will continue to apply.

2. Mandatory Unboxing Video

To raise a return, replacement, or refund request for a wrong, damaged, torn, or defective product, a continuous and clear unboxing video is required.

The video should:

Begin before the package is opened.
Clearly show the shipping label/AWB details.
Show the package being opened without cuts or interruptions.
Clearly show the product received.
Clearly show the wrong item, damage, tear, or defect being claimed.

Requests submitted without a valid unboxing video may be rejected where the video is necessary to verify that the issue existed at the time of delivery, subject to applicable consumer law.

Please do not edit, trim, pause, or combine multiple clips.

3. Time Limit for Raising a Complaint

Any request relating to a wrong, damaged, torn, or defective product must be raised within 48 hours of delivery.

Requests received after this period may not be eligible for return or refund unless otherwise required under applicable law.

4. Product Condition

For an approved return, the product must be:

Unused and unworn.
Unwashed.
Unaltered.
Free from stains, perfume, deodorant, or other marks.
Returned with original tags attached.
Returned in the original packaging, wherever reasonably possible.

FABHASH reserves the right to reject a return if the returned product does not satisfy these conditions.

5. Size Exchange

If the product received is correct and free from defects but the customer requires a different size, a size exchange may be requested.

Size exchanges are:

Subject to availability of the requested size.
Available only for the same product/design.
Subject to a ₹50 exchange charge.
Allowed only when the original product is unused, unwashed, undamaged, and has all original tags intact.

A size exchange is not guaranteed until the requested size is confirmed as available.

6. Size Exchange Availability

If your requested size is unavailable, FABHASH may, at its discretion, offer another available option.

A refund is generally not provided solely because the customer's preferred exchange size is unavailable, unless otherwise communicated by FABHASH or required under applicable law.

Customers are advised to review the product's size chart carefully before placing an order.

7. Exchange Charges

A fee of ₹50 per approved size exchange request will apply.

The ₹50 charge helps cover handling and exchange-related logistics.

If any additional charges apply in exceptional circumstances, they will be communicated to the customer before processing the exchange.

No exchange charge will be levied where the exchange is required because FABHASH sent the wrong product or an eligible defective product.

8. Wrong Product Received

If FABHASH sends a different product, colour, size, or item from what was confirmed in your order, please contact us within 48 hours of delivery with:

Order number.
Registered name/contact details.
Clear photographs.
Complete unboxing video.

After verification, FABHASH may arrange a replacement or refund at no additional cost to the customer.

9. Damaged, Torn or Defective Product

If the product arrives torn, damaged, defective, or with a manufacturing issue, please contact us within 48 hours of delivery.

A clear unboxing video and photographs showing the defect must be provided for verification.

Once approved, FABHASH may offer:

Replacement of the product, subject to availability; or
Refund of the eligible amount.

The final resolution will depend on product availability and the nature of the issue.

10. Refunds

Refunds are generally available only where:

A wrong product was delivered and an appropriate replacement cannot be provided.
A damaged, torn, or defective product was delivered and the claim has been approved.
FABHASH cancels a prepaid order.
A refund is otherwise required under applicable law.

Refunds are not provided for:

Change of mind.
Customer ordering the wrong size.
Customer no longer wanting the product.
Minor colour variations caused by photography, lighting, or screen settings.
Damage caused after delivery through improper washing, use, handling, ironing, alteration, or storage.

11. Refund Processing

Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.

Approved refunds will normally be processed to the original payment method.

For Cash on Delivery orders, we may request appropriate bank or UPI details to process an approved refund.

The amount may take several business days to reflect after processing depending on your bank or payment provider.

12. Shipping Charges

Original shipping charges, COD charges, convenience fees, or other service charges may be non-refundable unless:

The wrong product was delivered.
The product was received damaged or defective.
Refund of such charges is required under applicable law.

13. Return Pickup

Where an eligible return is approved due to a wrong, damaged, torn, or defective product, FABHASH may arrange reverse pickup depending on courier serviceability.

If reverse pickup is unavailable at the customer's location, the customer may be asked to ship the product using a suitable courier after receiving instructions from FABHASH.

Do not send any product back without receiving return approval.

14. Inspection of Returned Products

All returned products are inspected after reaching FABHASH.

A refund or replacement may be refused if we determine that:

The product has been used or washed.
Tags have been removed.
The product has been intentionally damaged.
The claimed defect was not present at the time of delivery.
The item returned is different from the item supplied.
The return request does not satisfy this policy.

15. Items Not Eligible for Return

Unless defective or incorrectly supplied, the following may not qualify for return:

Used or washed products.
Products without original tags.
Altered or customized products.
Products damaged due to misuse.
Products returned outside the permitted request period.
Products purchased where the offer or product page expressly states that returns are not available.

16. Colour and Appearance Variation

Product colours may appear slightly different depending on photography, lighting, display settings, and device screens.

Reasonable colour variation alone will not normally be considered a defect.

17. Cancellation Before Dispatch

Customers may contact FABHASH to request cancellation before an order is dispatched.

Cancellation cannot be guaranteed once processing or shipping has commenced.

If an eligible prepaid order is cancelled before dispatch, the applicable amount will be refunded to the original payment method.

18. Refused COD Orders

Customers are requested to place Cash on Delivery orders only when they genuinely intend to accept delivery.

Repeated refusal of confirmed COD orders may result in FABHASH restricting Cash on Delivery for future orders from that customer, address, phone number, or account.