Terms of service

Below is a ready-to-use Terms of Service draft for FABHASH. It is written for an Indian D2C fashion/e-commerce brand and is suitable as a starting point for your Shopify store.

Terms of Service

Last Updated: 9 October 2026

Welcome to FABHASH. These Terms of Service govern your access to and use of our website, products, services, and online store.

By visiting our website, placing an order, creating an account, or using any part of our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.

1. About FABHASH

FABHASH is an online fashion and apparel brand offering clothing and related products through our website.

Throughout these Terms, the words “we”, “us”, “our”, and “FABHASH” refer to FABHASH, and “you”, “your”, “customer”, or “user” refer to the person accessing or purchasing from our website.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding contract under applicable Indian laws.

If you are under 18 years of age, you should use our website only under the supervision of a parent or legal guardian.

You are responsible for providing accurate, complete, and current information while creating an account or placing an order.

3. Products and Availability

We make reasonable efforts to display product descriptions, colours, sizes, specifications, pricing, and photographs accurately.

However, colours displayed on your device may vary depending on screen settings, lighting, photography, and device configuration.

All products are subject to availability. We reserve the right to discontinue, modify, replace, or limit quantities of any product at any time.

Adding a product to your cart does not guarantee availability until your order has been successfully confirmed.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.

Prices may include applicable taxes where stated.

We reserve the right to change product prices, offers, discounts, shipping charges, or promotions at any time without prior notice.

The price applicable to your order will be the price displayed at the time your order is successfully placed.

5. Orders

When you place an order with FABHASH, you are making an offer to purchase the selected products.

Your order is considered accepted only after we confirm the order.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Payment failure
  • Incorrect or incomplete customer details
  • Delivery restrictions
  • Technical or operational errors

If a prepaid order is cancelled by us, the eligible amount will be refunded according to our Refund Policy.

6. Payments

We may accept payment methods including UPI, credit cards, debit cards, net banking, wallets, Cash on Delivery, and other payment options offered by our payment partners.

Payments are processed through third-party payment gateways.

FABHASH does not directly store complete card details, UPI PINs, banking passwords, or other sensitive payment authentication information.

Your use of a payment service may also be subject to the terms and privacy policies of the relevant payment provider.

7. Cash on Delivery

Cash on Delivery may be available for selected locations and orders.

We reserve the right to restrict or disable Cash on Delivery based on:

  • Delivery location
  • Order value
  • Customer order history
  • Previous refused or undelivered orders
  • Fraud prevention measures
  • Courier restrictions

Additional COD charges may apply where disclosed before checkout.

8. Shipping and Delivery

Orders are shipped to the address provided by the customer during checkout.

Estimated delivery timelines are indicative and may vary due to circumstances including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Operational disruptions
  • Incorrect address or contact information
  • Force majeure events

FABHASH will make reasonable efforts to dispatch and deliver orders within the estimated timeline, but delivery dates are not guaranteed unless expressly stated.

Please review our separate Shipping Policy for additional information.

9. Order Tracking

Customers may receive an AWB or tracking number after dispatch.

Tracking information may be provided through our website or through our logistics partner.

Tracking information is supplied based on data received from the courier and may occasionally be delayed or temporarily unavailable.

10. Returns and Exchanges

Returns and exchanges are subject to our applicable Return and Refund Policy.

Customers are responsible for reviewing the eligibility requirements, return window, product condition requirements, and exclusions before requesting a return or exchange.

Certain products may be non-returnable for hygiene, customization, promotional, or other reasons stated on the product page or in our Return Policy.

11. Refunds

Approved refunds will generally be processed to the original payment method or through another method communicated by FABHASH.

Refund processing time may vary depending on your bank, payment provider, UPI provider, or card issuer.

Any applicable deductions, shipping charges, reverse pickup charges, or other fees will be handled according to our Refund Policy.

12. Size and Fit

Customers should review the applicable size chart before purchasing.

Measurements may vary slightly due to manufacturing tolerances.

FABHASH is not responsible for a customer's incorrect size selection, although exchanges may be available where permitted under our Return and Exchange Policy.

13. Product Care

Customers should follow the washing and care instructions provided on the product label or product page.

Damage caused by incorrect washing, ironing, bleaching, drying, alteration, misuse, or failure to follow care instructions may not qualify as a manufacturing defect.

14. Promotions and Discount Codes

Discount codes, promotional offers, coupons, and special campaigns may be subject to additional terms.

Unless otherwise stated:

  • Offers cannot be combined
  • Coupons may have expiry dates
  • Certain products may be excluded
  • Minimum purchase requirements may apply
  • Promotions may be changed or withdrawn at any time

We reserve the right to cancel discounts obtained through misuse, technical errors, or fraudulent activity.

15. Customer Accounts

You may be able to create or access a customer account on our website.

You are responsible for maintaining the confidentiality and security of your login credentials and account access.

You agree to notify us if you suspect unauthorized use of your account.

We may suspend or restrict accounts where we reasonably suspect fraudulent, abusive, unlawful, or unauthorized activity.

16. Accuracy of Information

You agree to provide accurate information including:

  • Name
  • Email address
  • Mobile number
  • Billing information
  • Delivery address
  • Payment details where applicable

FABHASH will not be responsible for delays or failed deliveries caused by incorrect information provided by the customer.

17. Website Use

You agree not to use our website:

  • For unlawful purposes
  • To violate applicable laws or regulations
  • To transmit malicious code
  • To attempt unauthorized access to our systems
  • To scrape, copy, or misuse website content
  • To interfere with website security or operation
  • To commit fraud or impersonation
  • To misuse promotions, discounts, or payment systems

We may restrict access to users who violate these terms.

18. Intellectual Property

All content appearing on the FABHASH website, including but not limited to:

  • Brand name
  • Logos
  • Product designs
  • Product photographs
  • Graphics
  • Text
  • Website design
  • Videos
  • Marketing materials
  • Artwork

is owned by FABHASH or used under appropriate authorization.

You may not reproduce, distribute, modify, commercially exploit, or use our intellectual property without prior written permission.

19. User Content and Reviews

If you submit reviews, ratings, photographs, comments, testimonials, or other content to FABHASH, you confirm that:

  • The content is accurate to the best of your knowledge
  • You have the right to submit it
  • It does not violate third-party rights
  • It is not unlawful, abusive, misleading, defamatory, or fraudulent

You grant FABHASH permission to display and use submitted reviews and related content for website, marketing, promotional, and commercial purposes, subject to applicable law.

20. Third-Party Services

Our website may use or connect with third-party services including:

  • Shopify
  • Payment gateways
  • Logistics partners
  • Analytics providers
  • Review platforms
  • Social media platforms
  • Advertising services

These services may operate under their own terms and privacy policies.

FABHASH is not responsible for the independent acts or omissions of third-party service providers beyond what is required under applicable law.

21. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that certain information may be processed as necessary to provide our services, process payments, fulfil orders, prevent fraud, and improve customer experience.

22. Fraud Prevention

We reserve the right to conduct fraud-prevention checks before processing or dispatching an order.

Orders may be delayed, cancelled, or require additional verification where unusual or suspicious activity is detected.

23. Limitation of Liability

To the maximum extent permitted by law, FABHASH will not be liable for indirect, incidental, special, consequential, or punitive losses resulting from the use of our website or products.

Where liability cannot legally be excluded, our liability will be limited in accordance with applicable law.

Nothing in these Terms is intended to remove any consumer rights that cannot legally be excluded under Indian law.

24. Indemnification

You agree to indemnify and hold FABHASH harmless from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms
  • Your unlawful use of the website
  • Your infringement of third-party rights
  • Fraudulent or unauthorized activity associated with your account

This provision applies only to the extent permitted by applicable law.

25. Force Majeure

FABHASH will not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fire
  • Epidemics
  • Government restrictions
  • Strikes
  • Transport disruptions
  • Courier interruptions
  • Internet outages
  • War or civil disturbance
  • Other force majeure events

26. Changes to These Terms

We may update these Terms of Service periodically.

The latest version will be published on our website along with the updated effective date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Terms.

27. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute will be subject to the jurisdiction of the competent courts applicable to FABHASH's registered business location, subject to any mandatory rights available to consumers under applicable law.

28. Contact Us

If you have questions regarding these Terms of Service, your order, or our services, please contact us through the Contact Us page on our website.